FAQs

How do I contact Mamas Jerky?

You can email us at info@mamasbeefjerky.com and one of our team members will be happy to assist you!

 Can I have my jerky shipped to me?

YES! We ship our jerky orders to customers that reside in the U.S. International shipping is currently unavailable at the moment. Click here to check out some products and place your order!

Where do you ship from?

We ship our products from a warehouse in southern Indiana near Indianapolis as well as northern Texas.

Is it real beef?

Yes, our jerky is 100% Halal Grass-Fed beef.

 When did the business start?

Mamas Beef Jerky was established in March, 2021.

 How do you dry your meat?

We use a dehydrator to dry the meat.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, AMEX, Discover, Diners Club, Apple Pay, Google Play, PayPal, Venmo as well as Cashapp.

When will my order be processed?

Orders will be processed within 1-3 days from the order date and shipped the next day. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders during the week as well as weekends.

How long will it take to receive my order?

Depending on the time of the year and which shipment service you selected, you should receive your order anywhere from 1-12 business days.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

How do I return my package?

Please contact us at info@mamasbeefjerky.com to submit a request. All returns must be in its original form, seal intact, and not tampered to be eligible for refunds.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request.

How did you come up with the business name?

The one who is making the amazing, flavorful jerky is the mother of the family. Having the name referencing the one with the finishing touch was necessary.